Privacy Policy
Effective date: 20 September 2026
Introduction and Scope
Card Bungalow Renmark is committed to protecting the privacy of our visitors, poker players, event organizers, and restaurant guests. This policy explains how we collect, use, disclose, and safeguard personal information.
- The policy applies to information collected through our website, in-person at our venue, and through any other interactions with our services.
- We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
- By using our website or visiting our venue, you agree to the practices described in this policy.
Who We Are
Card Bungalow Renmark is a physical poker venue and restaurant located in Braddon, Canberra. We operate a dedicated poker room, card lounge, and dining facilities, and we host poker tournaments and private events. Our primary focus is offline poker, with restaurant services as a secondary offering. We do not operate online gambling or social poker platforms; all poker activities occur in person at our venue. Our website is informational and may collect data through forms and analytics.
Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide when you interact with us, such as when you make a reservation, book a private poker event, subscribe to our newsletter, or contact us.
- Contact details: name, email address, phone number.
- Event details: date, number of guests, preferences for poker tables or dining.
- Payment information: if you make a purchase, we may collect billing details, but we do not store full credit card numbers.
- Communications: any messages or feedback you send us.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies.
- Device and browser information: IP address, browser type, operating system.
- Usage data: pages visited, time spent, referring URLs, and interactions.
- Analytics data: aggregated statistics about website traffic and user behavior.
- We use this information to improve our website and services.
Information from Third Parties
We may receive personal information about you from third parties, such as event booking platforms or social media, if you interact with us through those channels. We only collect information from third parties when it is necessary for providing our services, and we treat third-party information with the same privacy protections as information you provide directly.
How We Use Your Information
Primary Uses
We use your personal information to provide and improve our services, communicate with you, and fulfill our legal obligations.
- To process reservations for poker tables, private events, and restaurant bookings.
- To respond to inquiries and provide customer support.
- To send you information about upcoming poker tournaments, events, and promotions, if you have opted in.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory requirements.
- To protect the security and integrity of our venue and website.
Legal Bases for Processing
We process personal information based on one or more legal grounds, including your consent, the performance of a contract, legitimate business interests, and compliance with legal obligations.
- Consent: when you opt in to receive marketing communications.
- Contract: when processing is necessary to provide a service you have requested.
- Legitimate interests: for improving our services and preventing fraud.
- Legal obligation: for tax, accounting, and regulatory compliance.
Under the Privacy Act 1988 (Cth), we are required to handle personal information in accordance with the Australian Privacy Principles.
Data Security and Retention
Security Measures
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, and destruction.
- We use encryption for data transmission and secure storage for sensitive information.
- Access to personal information is restricted to authorized personnel who need it to perform their duties.
- We regularly review our security practices and update them as needed.
- Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
- Reservation and transaction records may be retained for tax and accounting purposes.
- Marketing contact information is retained until you unsubscribe or request deletion.
- When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.
- To make a request, contact us using the details provided in the Contact section.
- We will respond to your request within a reasonable timeframe, typically within 30 days.
- We may need to verify your identity before processing your request.
Marketing Opt-Out
If you have subscribed to receive marketing communications, you can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing does not affect transactional communications related to your reservations or bookings.
Deletion and Complaints
You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements. If you have a complaint about our handling of your personal information, you may contact us or the Office of the Australian Information Commissioner (OAIC).
- We will investigate and respond to complaints promptly.
- You can contact the OAIC at www.oaic.gov.au.
Contact Us and Policy Updates
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us using the details below.
- Email: [email protected]
- Phone: +61 451 963 287
- Address: 38 Lonsdale Street, Braddon ACT 2612, Australia
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the effective date.
- We will notify you of material changes by posting a notice on our website or by other means.
- Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Effective date: 20 September 2026